PRIVACY POLICY

This Privacy Policy applies to the Favre-Leuba (BRAND) website and towards the times when you provide your personal information with the brand through favre-leuba.com or when you register as a customer at shop.favre-leuba.com (the “Site”).

Favre-Leuba AG (“Favre-Leuba”) is owned by Titan Company Limited (parent company), India and is registered under the laws of Switzerland with its headquarters in Zug, Switzerland.

Scope and Consent

Data Controller details:

DPO Contact Details:

Supervisory Authority details:

Definitions:

Personal Data: Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Special categories of personal data: Such personal data usually reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and involve the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

Data Subject: A data subject is any person whose personal data is being collected, held or processed.

We value our customers’ privacy and appreciate your confidence that we will respect your privacy in a careful and sensible manner. Please read this policy carefully. Our business is constantly changing and our Privacy Policy and the Site and our Terms & Conditions may similarly evolve. We may email reminders of our notices regarding changes to this Site or to our terms of business conditions, unless you have instructed us not to, but you should check our Site to see recent changes. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. If you choose to visit the Site, your visit and any dispute over privacy is subject to this Privacy Policy and to Favre-Leuba Terms & Conditions as stated on the Site. By visiting the Site and/or using the products and services made available to you on the Site, you acknowledge having received this information from us and are agreeing to abide by these terms. If you do not wish your personal data to be used by us as set out in this policy, please do not provide us with the same. Please note, in that case, we may not be able to serve you and permit use of certain features of the website thereby impacting your user experience.

Collection

1. WHAT PERSONAL INFORMATION ABOUT CUSTOMERS DOES FAVRE-LEUBA COLLECT?

Automatic Information: For each visitor to our Site, our server automatically recognizes information that is anonymous, de-identified or otherwise not intended to personally identify you. This information includes without limitation, network or Internet Protocol (IP) address, type of browser you are using (e.g., Firefox, Internet Explorer, Safari), the type of operating system you are using, (e.g., Microsoft Windows, MacOS), the domain name of your Internet or wireless service provider (e.g., Comcast, Verizon, AT&T), the type and/or "device ID" of handheld or mobile devices you are using (e.g., iPhone, Galaxy), mobile network, the web pages you have visited within the Website, sites visited before and after you visit the Website, general location information (e.g., city, county, and/or state), the content you have accessed and the advertisements you have been shown and/or clicked on. We may use the information described in this paragraph to improve the design and content of our Websites and other offerings, to deliver more relevant marketing messages and advertisements, to enable us to personalize your Internet experience.

If you are accessing the favre-leuba.com from a mobile device or on another service such as a mobile ad platform, you may be asked to share your geo-location information with Favre Leuba so we can customize your experience on favre-leuba.com. You will be able to turn off such data collection at any time by accessing the privacy settings of your mobile device or mobile application. We may combine this and other non-personally identifiable information with the personally identifiable information that we have collected, including to customize a user's membership experience.

Information you give to us voluntarily:  In order to place an order through the Site, you will be requested to register and create an online account. During this process, you may be required to provide valid and up-to-date personal information, including but not limited to your actual name, date of birth, phone number, Gender, Age, email address and mailing address as well as other information as applicable including shipping address, billing address, credit card information (credit card number and CID number) and payment details (together comprising “Personal Information”). If you purchase our products for an another individual, the information we collect may include information of another individual, including but not limited to their name, email address, phone number and shipping address, in which case, you would undertake agreement to this policy on their behalf. Should you contact Favre-Leuba or Brand Masters International by telephone, you may also be required to provide personal information. Additionally, if you complete a customer card or otherwise provide personal information in one of our boutiques, the information you provide shall be used as described in this Privacy Policy.

Cookies. Favre-Leuba uses cookies and web beacons (also referred to as web bugs, pixel tags or clear GIFs) to manage the Site and email programs. We do not use cookies or web beacons to collect or store personal information. A cookie is a small file placed on your computer when you visit a website. Its purpose is to manage your website experience and allow for customization of the web pages presented to you when you return to the website. Web beacons are small bits of computer code that allow a website owner to track the actions of users on the site and recipients of e-mail communications. Cookies and web beacons help us understand how consumers use the Site and email so we can better provide services in the future. Favre-Leuba may use cookies and web beacons to measure the effectiveness of our online advertising initiatives and determine the correlation between Favre-Leuba customers and the online sites they visit.

The cookies and beacons we use are primarily responsible for Performance and tracking, which help us improve our Site to provide you the best possible online experience; user preference cookies that facilitate your access on our Site as per the language chosen and country of residence; and technical cookies that are necessary for our Site to work properly and provide you access to services for your user profile.

For more information, refer our Cookie Policy.

 

2. HOW DOES Favre-Leuba USE THE INFORMATION IT COLLECTS ABOUT CUSTOMERS?

Use of Personal Information:

We are not in the business of selling or renting any information about our customers to any third party. We share customer information only on a limited basis and with our parent company and affiliates as listed in the preamble. We share it on a limited basis with agents we use from time to time to send postal mail and email, remove repetitive information from customer lists, analyse data, provide marketing assistance, and provide customer service. Unless you instruct us not to, Favre-Leuba may use your information to provide you with or communicate with you about services and information you have requested or products you have purchased (e.g., time pieces, purchase orders, e-mail newsletters), to resolve disputes, collect fees, provide technical support for the Services or troubleshoot problems, protect the safety of our users, and for any other purpose for which you provided the information. Favre-Leuba may use and store your mandatory personal information for legitimate business purposes only. Favre-Leuba also may use your information to respond to specific inquiries made by you; to prevent potentially prohibited or illegal activities, and enforce the legal terms (including without limitation our policies and terms of service) that govern your use of our Website, and/or for the purposes for which you provided the Information; to customize, measure, analyse and improve our services, content and layout; or to customize or personalize ads, offers and content made available to you based on your visits to and/or usage of the Website.

In addition, Favre-Leuba may use your information and/or supplement your information with information we obtain from other sources (e.g., partners, third-party providers, public sources) to customize and enhance your online experience, including for online advertising purposes as described below, and to notify you about special offers, products, services, and information that we think may be of interest to you. When Favre-Leuba engages in such activities, we do not share your personal information. If you do not wish to receive such mailings and email updates, or otherwise wish to remove your name from our list, you can opt-out by indicating your preference according to the instructions provided within the e-mails received.

We release account and other personal information in compliance with the applicable laws and according to court orders; to enforce or apply our Site’s Terms & Conditions, and/or other agreements between you and Favre-Leuba; or to protect the rights, property, or safety of the Site, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. The personal information collected here is stored and processed in Switzerland, where the company is currently based. In case Favre-Leuba, or substantially all its assets are acquired by one or more third parties as a result of a merger, sale, consolidation or liquidation, customer information may be one of the transferred assets.

Joint Use of Personal Information:

The following information will be used jointly by Favre-Leuba, by the credit card processing company and your credit card company to process payment of your order, and by other companies to handle credit checks and fraud prevention:

Your name, contact details, shipping and billing addresses;

Your credit card information;

The identification of the purchases you have ordered;

The price paid for the items or services you have ordered; and

Information relating to your device (such as, IP Address, type of operation system).

Your credit card company is responsible for their use of your personal information and should be contacted directly regarding any matter pertaining to their use of your personal information.

 

3. CHANGES TO YOUR PERSONAL INFORMATION

You can make changes to your personal contact information, billing and shipping address, by logging into your user account or by contacting Favre-Leuba using the contact information provided below.

Choice

Natural persons have a right to:

  1. request access to, correction and/or erasure of their personal data;
  2. object to processing of their personal data;
  3. restrict processing of their personal data; and
  4. Request a copy of their personal data, or have a copy thereof sent to another controller, in a structured, commonly used and machine readable format under the right of data portability. These rights may be exercised by contacting ----.

For your protection, we may only implement requests with respect to the Personal data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for record-keeping purposes and/or to complete any undertaking that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

Objecting to Legitimate Interest/Direct Marketing: Natural persons may object to personal data processed pursuant to Favre-Leuba’s legitimate interest. In such case, Favre-Leuba will no longer process their personal data unless Favre-Leuba demonstrates appropriate overriding legitimate grounds for the processing or if needed for the establishment, exercise, or defense of legal claims. Natural persons also may object at any time to processing of their personal data for direct marketing purposes. In such case, their personal data shall no longer be used for that purpose. In cases of direct marketing, natural persons will be able to fulfill such rights directly via an ‘Unsubscribe’ link or similar mechanism (e.g., device settings for push notifications), but may always reach out to ----

Please note that if you opt-out of receiving direct marketing from us, we may still send you important administrative messages via email, from which you cannot opt out (unless an applicable retention schedule or right to erasure request requires deletion of such email address). Withdraw consent: If you withdraw your consent for the use or disclosure of your personal data for purposes set out in this Privacy Notice, you may not have access to all our Services and we might not be able to provide you all of the Services and customer support offered to our users and authorized under this Privacy Notice.

Right to Lodge a Complaint: In accordance with GDPR Article 77, natural persons also have the right to lodge a complaint about Favre-Leuba’ s processing of their personal data with a competent supervisory authority, in particular in the Member State of their habitual residence or place of work, or where an alleged GDPR infringement took place, as applicable.

 

4. CHILDREN’S PRIVACY

Favre-Leuba is concerned about the privacy protection of children who access the internet, and we comply with the Children’s Online Privacy Protection Act (COPPA). Accordingly, the Site is not intended for use by anyone under the age of 13 without the supervision of a parent or guardian, and we do not knowingly collect Information from anyone under 13 years of age. If you are under the age of 13, please do not submit any personal information to us, you may rely on your parent or guardian to assist you.

 

5. LINKS TO THIRD PARTY WEBSITES AND SOCIAL MEDIA PLUGINS

Certain activities through the Site may be linked with those from other unrelated third party companies that offer you the option to share your personal information with the third party. We will not share your personal information with those third-party companies; only you can if you make that choice.

Links and social media plugins, if provided on the Site, to third party websites are provided as a convenience to you and we do not control those sites or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third-party sites that may be accessible through the sites. We encourage you to review the privacy policy of any company before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not this Privacy Policy. Some third-party companies may choose to share their personal data with us; that sharing is governed by that third party company’s privacy policy.

Any liability of Favre-Leuba for the use of links to third party websites and social media plugins that are not under the control of Favre-Leuba is excluded. The user accepts and explicitly declares that the use of links to third party websites and social media plugins is at their own discretion and risk.

Retention

We will retain your Personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Our data retention policy can be found here. Data will be deleted/destroyed/archived post the retention period as per the data destruction mechanism feasible to the organisation.

Storage

All information you provide to us is stored on our secure servers in London, Switzerland and US. Data provided by you will be stored with the internal teams as per the business requirements. The data will be deleted or destroyed as per the retention policy.

Security

 

6. HOW SECURE IS INFORMATION ABOUT YOU?

Favre-Leuba is committed to offering our customers a safe and secure environment. Our servers utilize SSL (Secure Sockets Layer) encryption technology to help protect your personal information. By using an SSL-compatible browser such as Google Chrome, Netscape Navigator, Microsoft Internet Explorer or AOL, you can help ensure that your personal identifiable information is unavailable to unauthorized users and processed confidentially. In the unlikely event that we believe that the security of your personally identifiable information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate or required by law, we would endeavour to do so as promptly as possible under the circumstances, and, to the extent we have your email address, we may notify you by email.

 

7. THIRD PARTY DISCLOSURE

  • We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries
  • We may disclose your personal data to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of the Companies, our customers, or others.
  • To our third party service providers who provide services such as website hosting. The information we provide to third parties service providers is subject to confidentiality obligations and is intended to be used solely for the purpose(s) permitted thereby.
  • To identify you to anyone to whom you send messages through the Services. You may also choose to disclose your Personal data on chat, social media, blogs, and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public and may be available to other users and the general public. We urge you to be very careful when deciding to disclose any information on the Services.
  • To a third party, in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings.

You have the right to receive: a) information identifying any third party company(ies) to whom Favre-Leuba may have disclosed, within the past year, Personal Information (as defined herein) pertaining to you and your family for that company's direct marketing purposes; and b) a description of the categories of Personal Information disclosed. To obtain such information, please email your request to the contact email address for customer service provided below.

 

8. DO NOT TRACK

Note that your browser settings may allow you to automatically transmit a "Do Not Track" signal to websites and online services you visit. In this context. Like many websites and online services, Favre-Leuba currently does not alter its practices when it receives a "Do Not Track" signal from a visitor's browser. However, you can change your privacy preferences regarding the use of cookies and similar technologies through your browser. You may set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies. To find out more about "Do Not Track," you may wish to visit www.allaboutdnt.com.

In addition, note that third parties may collect personal information about your online activities over time and across different websites when you visit our websites or other online websites and services. Any liability of Favre-Leuba regarding the data collection of third parties by means as described above is excluded.

 

9. NOTICE TO CANADIAN VISITORS

With respect to the Services offered and provided to residents in Canada, Favre-Leuba's practices and policies are intended to comply with the Canadian Federal Government's Personal Information Protection and Electronic documents Act of 2000, as well as the privacy standards implemented by the Canadian Standards Association in its 1996 Model Code for the Protection of Personal Information, CAN/CSA-Q830-96. If you are a resident of Canada, the policies and practices set forth herein supplement our general Privacy Policy and this Supplement thereto and apply to our handling and treatment of your Personal Information. With respect to our treatment of your Personal Information, if there is any conflict between any of the practices and policies set forth below and any other practices or policies that may otherwise apply, the terms of this Section will apply to you.

Data transfer

The data that we collect or are provided with may be transferred to and stored at a destination in London, US and Switzerland. It may also be processed by staff operating outside the EEA and the US who work for us or for one of our related companies and affiliates. In the case of PII we may collect the information ourselves. Irrespective of the source of the personal data, you agree to this transfer, storing or processing.

Other important information

Corporate Restructuring: In the event of a merger, reorganization, dissolution or similar corporate event, or the sale of all or substantially all of our assets, we expect that the information that we have collected, including personal data, would be transferred to the surviving entity in a merger or the acquiring entity by use of appropriate technical and physical safeguards. All such transfers shall be subject to our commitments with respect to the privacy and confidentiality of such personal data as set forth in this Privacy Policy. This Privacy Policy shall be binding upon Favre- Leuba and its legal successors in interest.

Indemnification: You agree to indemnify and keep indemnified always and hold Favre-Leuba, its officers, directors, shareholders, employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Favre-Leuba, its subsidiaries, legal successors, its employees and agents arising out of any breach and/or by violation of any law in any time or any place in relation to your use of this Website and/or any third party claim arising out of your use of this website.

Questions or Complaints

 

10. CONTACTING FAVRE-LEUBA

By using this Site, you consent to our use of email as a means for Favre-Leuba to communicate with you and to send any notices and other information as provided herein. If you have any questions regarding our Privacy Policy, please contact us at info(at)favre-leuba.com.

For privacy issues and reporting incidents, please send an email to info(at)favre-leuba.com

© Favre-Leuba AG; Last Updated: June 22, 2017.